Question 1

Who manages the Südkap holiday complex?

Accepted Answer

The Südkap holiday complex in Pelzerhaken is managed by Urlaub an der Ostsee GmbH (Urlando). As Baltic Sea experts with over 40 years of experience, our team at the on-site reception is your personal point of contact.

Question 2

Where exactly is the Südkap holiday complex located?

Accepted Answer

Südkap lies right on the southern beach of Pelzerhaken in the Bay of Lübeck on the Baltic Sea. Thanks to its southern aspect the beach is unique – and shops, cafés and restaurants are within easy reach.

Question 3

How many apartments does Südkap have?

Accepted Answer

The modern Südkap holiday complex comprises around 70 appealing apartments – tastefully and high-quality furnished, each with a terrace or balcony and most with a view of the Baltic Sea.

Question 4

Do all apartments have a sea view?

Accepted Answer

From nearly every apartment you can catch a glimpse of the Baltic Sea. Only a few ground-floor apartments lack an open sea view.

Question 5

Is Südkap open all year round?

Accepted Answer

Yes, Südkap is open all year round – whether for a summer beach holiday or a cosy retreat with fitness and sauna during the colder months.

Question 6

How do I receive my arrival information?

Accepted Answer

You will receive all the important information about your arrival at Südkap by email about one week before the start of your holiday.

Question 7

I'm arriving late – how do I get into my apartment?

Accepted Answer

If the reception is already closed when you arrive, you can easily collect your key from a key box. The exact location and your personal code will be sent to you in good time before arrival.

Question 8

Are there fitness and sauna facilities at Südkap?

Accepted Answer

Yes. Südkap offers a gym as well as a sauna area with three saunas and a relaxation room – use of both areas is included for you.

Question 9

Where can I park my car? Is there a charging point?

Accepted Answer

When arriving by car or electric vehicle, the underground garage is available to you, easily reached by lift. There is also an EV charging point in front of the building, with another charging station of the tourism service nearby.

Question 10

Can I store my bike safely?

Accepted Answer

Yes, Südkap has a bike cellar where you can store your bike safely – ideal for tours on the cycle paths around Pelzerhaken such as the Baltic Coast Cycle Route.

Question 11

What is offered for families with children?

Accepted Answer

Südkap has a children's playroom with a pirate ship, climbing wall and nest swing, as well as a games room with table football and table tennis for teens. An adventure playground sits right in front of the building. In summer the Möwe Meier Club in Dünenweg offers a programme for children aged 4–10.

Question 12

Can I do laundry on site?

Accepted Answer

Yes, Südkap has a laundry room, so you can wash your clothes conveniently right on site.

Question 13

What is already included in the rental price?

Accepted Answer

Use of the gym and sauna area is included for you. Which further services are included in your apartment is shown clearly for each accommodation during the booking process.

Question 14

Which beaches are there in Pelzerhaken?

Accepted Answer

Pelzerhaken offers different beach sections: bathing beach, surf beach, dog beach and naturist beach. Südkap lies right on the southern beach, and the newly built promenade invites you to stroll.

Question 15

What water sports options are available?

Accepted Answer

Right on the surf beach you can learn sailing, surfing, kiting or SUP at the “Sail & Surf” surf school. Various boards can be hired there, and an extra area is available for advanced guests to store their own equipment.

Question 16

Are there shops and restaurants nearby?

Accepted Answer

Near Südkap you'll find a supermarket, bakery, shops, cafés and restaurants – so nothing stands in the way of self-catering in your apartment.

Question 17

Are dogs allowed at Südkap?

Accepted Answer

At Südkap, dogs are expressly welcome in several apartments. When booking, simply look out for the corresponding marking on the relevant apartment.

Question 18

Where can my dog go on the beach?

Accepted Answer

Pelzerhaken has a dog beach where your companion can play and romp all year round. From 1 October to 30 April dogs are allowed on all local beaches.

Question 19

Who can help if I've locked myself out?

Accepted Answer

If you have locked yourself out of your apartment or lost your key, please contact the reception on site directly. In the event of a lost key, the fee for replacing it will be charged.

Answers to your questions

About the complex & Urlando

Arrival & check-in

Amenities & leisure

Location & surroundings

Holidays with a dog

Emergency service

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